Shipping


Fast & Reliable Delivery

We're committed to getting your jewelry to you quickly and safely. All orders are shipped with trusted carriers—SF Express for Hong Kong and FedEx/UPS for international destinations. Every shipment includes a tracking number so you can monitor your order from our door to yours.

Processing Time

Please allow 1 - 2 business days for us to carefully pack and schedule your shipment after your order is placed.

Delivery Times

  • Hong Kong: 1 - 2 business days

  • International: 3 - 5 business days

Shipping Rates by Region

Free Shipping

  • Hong Kong

  • Singapore

  • Thailand

$10 USD Shipping

  • Australia (charged in AUD)

  • New Zealand (charged in NZD)

  • Indonesia (charged in USD)

$15 USD Shipping

  • United States (charged in USD)

  • Canada (charged in CAD)

  • United Arab Emirates (charged in USD)

Customs, Duties & Taxes

All applicable customs duties, taxes, and tariffs are included and prepaid at checkout. Your order will be shipped DDP (Delivered Duty Paid), meaning you won't face any surprise charges or fees upon delivery.

Countries We Ship To

We currently ship to Hong Kong, Singapore, Thailand, Australia, New Zealand, Indonesia, the United States, Canada, and the United Arab Emirates. Stay tuned—we're expanding to more regions soon!

Order Tracking

You'll receive a tracking number via email once your order ships. You can track your shipment using:

  • The tracking link in your shipping confirmation email

  • Your carrier's website (SF Express, FedEx, or UPS)

  • Your SHOP app account

If you haven't received tracking information within 3 business days of placing your order, please contact us at support@impreciousjewelry.com.

Shipping Delays

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Severe weather or natural disasters

  • Public holidays

  • Other circumstances beyond our control

Once your order is handed to the carrier, title and risk of loss transfer to you. For issues with delivery, please contact us at support@impreciousjewelry.com and we'll help resolve the situation.

Lost, Stolen, or Damaged Packages

If your package shows as delivered but you haven't received it, please:

  1. Check with neighbors or building management

  2. Verify the delivery address on your order confirmation

  3. Contact us at support@impreciousjewelry.com within 48 hours of the delivery date

We'll work with the carrier to investigate and resolve the issue. For packages damaged in transit, please contact us immediately with photos of the damage.

Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, you will be responsible for reshipping costs.