Warranty


2-Year Worldwide Warranty

We stand behind the quality and craftsmanship of every piece we create. All jewelry comes with a 2-year worldwide warranty from the date of purchase, covering manufacturing defects and plating issues under normal wear conditions.

What's Covered

  • Manufacturing defects in materials or workmanship

  • Tarnishing or discoloration of the plating when properly cared for

What's Not Covered

Our warranty does not cover:

  • Accidental damage, scratches, or dents

  • Loss, theft, or misplacement

  • Damage from improper care, chemical exposure, or harsh cleaning products

  • Normal wear and tear over time

  • Modifications, repairs, or alterations made by unauthorized parties

  • Products purchased from unauthorized sellers or third parties

How to Make a Warranty Claim

If you believe your jewelry has a manufacturing defect or plating issue covered by our warranty, follow these steps:

  1. Contact us at support@impreciousjewelry.com with:

    • Your order number

    • Clear photos or videos showing the defect or issue

    • A brief description of the problem

  2. Review process:
    Our team will review your claim within 3 business days and determine if it qualifies under our warranty terms.

  3. Replacement:
    If your claim is approved, we will send you a replacement product free of charge. You do not need to return the defective item unless specifically requested.

    Replacement items will be covered by the remaining time left on your original warranty period (not a separate warranty term).

Important Terms

  • Consumer Rights: This warranty is in addition to, and does not affect, your statutory rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights that cannot be limited by this warranty.

 

  • Documentation required: All warranty claims must include clear photographic or video evidence of the defect. Claims without adequate documentation may be declined.

  • Right to refuse: We reserve the right to refuse warranty claims that do not meet our coverage criteria or show evidence of misuse, abuse, or unauthorized repair.

  • No cash refunds: Warranty coverage is limited to product replacement only, not refunds.