Returns & Exchanges


30-Day Return & Exchange Policy

We're confident that you will love our products. But, if you're not completely satisfied with your purchase, you may return or exchange it within 30 days of delivery for a refund or store credit.

Return Eligibility

To be eligible for a return or exchange, items must meet the following conditions:

  • Unworn and unused in original condition

  • Original packaging intact

  • No damage, scratches, or alterations

  • Returned within 30 days of delivery date

What Can Be Returned

Eligible for Return:

  • Unworn items in original condition and packaging

Non-Returnable / Final Sale:

  • Items purchased on clearance

  • Items marked as "Final Sale"

  • Worn, damaged, or altered jewelry

  • Items without original packaging or tags

  • For defective items, please refer to our Warranty Policy instead

How Returns & Exchanges Work

For Returns:

  1. Contact us at support@impreciousjewelry.com within 30 days of delivery with:

    • Your order number

    • Item(s) you wish to return

    • Reason for return

  2. Return shipping:

    • You are responsible for return shipping costs and arranging shipment back to us

    • Use a trackable shipping method - you are responsible for ensuring the item arrives safely back to us. We are not liable for lost or damaged returns

  3. Refund processing:

    • Once we receive and inspect your return (typically 3-5 business days after arrival), we'll process your refund

    • Refund amount = Product price minus a flat fee to cover shipping and transaction costs:

    • Import duties and customs taxes paid at checkout are not refundable

Flat Fee Deductions by Location:

  • Hong Kong: $30 HKD

  • United States: $15 USD

  • Australia: $24 AUD

  • Canada: $30 CAD

  • New Zealand: $27 NZD

  • Singapore: $20 SGD

  • Thailand: $15 USD

  • Indonesia: $15 USD

  • United Arab Emirates: $15 USD

For Exchanges:

  1. Contact us at support@impreciousjewelry.com with:

    • Your order number

    • Item you wish to exchange and what you'd like instead

  2. Return shipping:

    • You are responsible for return shipping costs to send the original item back

    • Use a trackable shipping method - you are responsible for ensuring the item arrives safely. We are not liable for lost returns

    • You may also be responsible for any customs/import fees when shipping internationally (standard practice for cross-border exchanges)

  3. Exchange processing:

    • If exchanging for an item of equal or greater value, you pay the price difference

    • If exchanging for a lower-priced item, we'll issue the difference as store credit

Items Purchased with Gift Cards

  • Items purchased partially or fully with a gift card can be returned

  • Refunds will be issued as store credit only, not cash

Refund Method

  • Original payment method: Refunds are issued to your original payment method (credit card, PayPal, etc.)

  • Gift card purchases: Refunded as store credit

  • Processing time: Refunds typically appear within 5-10 business days after we process them, depending on your bank

Important Notes

  • Customs & duties on returns: Customers are responsible for any customs duties or taxes incurred when shipping returns internationally

  • Lost or damaged returns: We are not responsible for items lost or damaged during return shipment. Please use trackable, insured shipping

  • We reserve the right to refuse returns that don't meet our eligibility requirements