FAQ – IMPRECIOUS

All our jewelry is crafted from premium 316L stainless steel as the base metal, chosen for its durability, hypoallergenic properties, and resistance to tarnishing. Each piece features specialized PVD plating in stunning color finishes.

Our unique colored finishes are achieved through advanced PVD (Physical Vapor Deposition) technology in specialized vacuum chambers. Each color is created using precise material compositions:

Deep Blue: Created using titanium dioxide for a rich, vibrant blue finish
18K Rose Gold, White Gold, Yellow Gold: Real 18K gold for authentic luxury

All our plating is significantly thicker than standard jewelry PVD coatings — ensuring exceptional durability and longevity.

With proper care, our PVD plating will easily last 2+ years of daily wear. All colors have the same plating thickness and durability.

While no plating is truly permanent, ours is built to last with normal wear and care.

Yes! Our 316L stainless steel base and coatings are nickel-free and hypoallergenic, making it safe for sensitive skin.

To keep your jewelry looking its best:

Store in the provided drawstring pouch when not wearing
Avoid contact with harsh chemicals, perfumes, lotions, and cleaning products
Clean gently with a soft, dry cloth
Avoid abrasive materials that could scratch the plating

PVD (Physical Vapor Deposition) is an advanced coating process that creates ultra-durable, fade-resistant finishes. It's far superior to traditional electroplating, offering better color retention, scratch resistance, and longevity. Our PVD coating is thicker than most jewelry on the market, ensuring your pieces stay beautiful longer.

Hong Kong: 1-2 business days
International: 3-5 business days

Please allow 1-2 business days for order processing before shipment. All orders include tracking.

We strive to be as transparent as possible with our pricing — no one likes unexpected fees. All applicable taxes and duties are automatically calculated and added to your order at checkout. You should not be charged any additional taxes or duties upon delivery.

If you are ever asked to pay extra taxes or duties, please contact our customer support team immediately and we will assist you.

Once your order ships, you'll receive a tracking number via email. You can also track your order through your SHOP account or by clicking the tracking link in your shipping confirmation email.

We process orders quickly to ensure fast delivery.

If you need to modify or cancel your order, please contact us at support@impreciousjewelry.com immediately.

We'll do our best to accommodate your request, but once an order has been processed and shipped, modifications are no longer possible.

If your package is lost or stolen, please contact us at support@impreciousjewelry.com right away with your order number.

We'll work with the shipping carrier to investigate and resolve the issue.

Resolution depends on the circumstances and carrier responsibility.

All orders come in our signature packaging — ready for gifting! Each piece arrives in a premium presentation box with a soft drawstring pouch.

We don't currently accept custom gift notes, but our packaging is designed to make every delivery feel special.

We offer a 30-day return and exchange policy for unworn items in original condition. Returns are subject to a flat fee to cover shipping and transaction costs.

For full details, visit our Returns & Exchanges page.